FAQs
Have a question we haven't answered? Contact the clinic and our team will be delighted to help.
-
Monday: 9am to 5pm
Tuesday: 9am to 8pm
Wednesday: 9am to 5pm
Thursday: 9am to 8pm
Friday: 9am to 6pm
Saturday: 9am to 5pm
Sunday: Closed -
Click here to book online through our booking system, or by calling the salon during opening hours. For medical aesthetics treatments, a consultation may be required before your first appointment.
-
For medical aesthetics treatments (including anti-wrinkle injections, dermal fillers, Sculptra, polynucleotides, and skin boosters), a consultation with our doctor is required to ensure the treatment is right for you. Consultations can be booked online or by contacting the salon.
-
Patch tests are required for all lash and brow tint or lift treatments before your first appointment, and again after any additional vaccinations. Please contact the salon during opening hours (9am to 5pm, Monday to Saturday) the week before your treatment to arrange this.
-
Yes. A client consultation form must be completed before every visit, with a different form required for each type of treatment. This will be emailed to you ahead of your appointment. If you don't receive it, please contact the salon.
-
Please arrive at your appointed time. Arriving late may result in your treatment time being shortened to ensure the next client is not delayed.
-
For the comfort and privacy of all our clients, we kindly ask that you attend your appointment alone. This includes children, friends, and dogs (assistance dogs are always welcome).
-
There is no customer parking available at the salon. Nearby public parking options can be found within Hassocks village.
-
Gift vouchers must be presented at the time of your appointment, either as the physical voucher or with the voucher number to hand. Vouchers are not recorded under client names, so if you don't have your voucher with you, full payment for your treatment will be required. All vouchers must be redeemed in full before the expiry date shown on the voucher, and cannot be extended.
-
Please let us know as soon as possible if you need to cancel or reschedule your appointment by contacting the salon directly.