News & FAQ

News & Offers

Salon recycling

We have become increasingly concern with the volume of waste we are producing and have decided to increase the amount we recycle. 

GIFT VOUCHER EXTENTIONS

Vouchers have all been extended to accommodate periods of forced salon closure due to Covid 19 lockdowns – the extension dates are to allow us time to accommodate and stagger your bookings and the usage of these vouchers.

We have decided as a gesture of good will to include all vouchers that were due to expire from January 2020 before the 1^st national lockdown started.

Vouchers can be used towards treatments or Products. (Vouchers can still be re-deemed during all lockdown periods on retail purchases)

Vouchers that were purchased January 2019 – January 2020 may be required to top to meet the current cost of the treatments, as our prices have had to rise twice within that time, and we cannot offer treatments at a price from 2 years ago.  (When a voucher was purchased for a specific treatment not an amount)

If you have trouble redeeming your gift voucher within its valid period, please get in touch BEFORE it expires, and we will extend it for you and make your booking – vouchers that are expired (in this case – with an expiry date of December 2019 and before) cannot be adjusted or accepted.

Lost vouchers – We can often find your voucher number for you, so please get in touch. However….. This isn’t always possible and cannot be relied upon. Please bring along your gift voucher with you to your treatments and hand over in place of a payment. If you do not have your voucher and we have no named record of it, please expect to pay for your booking.

The rules when we re-open

The salon is following very strict guidelines from the government with how we can carry our beauty treatments.

# Patch test are required for all lash and brow tint or lift treatments for your first treatment booked and also after any additional vaccinations- Please call in 9-5pm Monday – Saturday the week before your treatment. 

Please read the long list of do’s and don’t below – these will also be emailed to every client before each treatment.

* You MUST complete a client consultation / Covid questionnaire before arriving for your appointment. This will be emailed to you prior to your treatment. If you do not receive it, please call the salon.

* If you have any symptoms of Covid – 19 or are feeling unwell, please CALL us ASAP to re-arrange your appointment. This is to keep our therapists and clients well.

* If you have returned to this country for any reason you must follow the quarantine rules and only make an appointment once this time has past. If you are cabin crew – you MUST have a negative Covid Test on your return to the UK and before your appointment.

* We may email or call you the day before your treatment to check you are well and have completed the required emailed consultation form.

* We are required to ask you to bring with you as few belongings as possible.

* You MUST attend on your own unless you need assistance. (No Children, friends or Dogs! Unless they are assistant dogs)

* Your temperature will be taken upon arrival by your therapist.

* You will be required to wear a face covering for your treatments (this can be provided)

* Your therapist will be dressed in the appropriate PPE for your booked treatment. Face covering, Visor, Gloves (some treatments)

* We are advised not to offer refreshments and to encourage you to bring your own, should you need to. Water in a disposable cup is available.

* PLEASE arrive only at your appointed time to avoid any client overlap. Being late will result in your treatment time being cut short and being early wll mean you are stood outside in the cold.

* We are not able to have a waiting area in the reception area as this is also a shop. We aim to have a maximum of 1 person shopping at one time, this will allow for clients to be seen out after their treatments also.

Please wait outside the front of the salon (a bench seat is provided) Your therapist will come out to great you at your booked appointment time. If it is raining please wear a coat, a umbrella can be provided! 

PLEASE remember to social distance outside while waiting- 2M apart Please.

Please note there is NO Customer parking available at the salon.

* Should you wish to purchase products you can do this by either calling ahead to place your order, make payment and arrange a collection OR we would love to see you in the shop,  one customer in to the retail area at a time, you must adhere to social distancing rules during your purchase. (You may need to wait outside)

* We have increased our already strict cleaning and hygiene routines within the salon. We are now using hospital grade antiviral cleaning mists and solutions and have an increased time between clients to allow for extra cleaning and hygiene measures and to avoid a client overlap within the building

These may be updated regularly along with the latest Government Guidelines. We may have to review our prices due to the increased timings between clients to allow for extra cleaning and increased costs for PPE,  redistricted numbers of treatments performed in a day. We will of course aim to keep this to a minimum.

Thank you for helping us make these changes our new ‘normal’

Ruth and the Profiles Team x